FAQs

Service Right, LLC
  • How do I know if my HVAC system needs repair?

    Several warning signs may indicate that your HVAC system needs professional attention, including inconsistent temperatures throughout your home, unusual noises or odors, higher-than-normal energy bills, reduced airflow from your vents, or a system that cycles on and off too frequently. If you notice any of these issues, it's a good idea to schedule an HVAC system inspection with one of our experienced technicians. We'll identify the cause of the problem and recommend the most effective solution to restore your comfort and system performance.
  • Should I repair or replace my HVAC system?

    We believe in repairing systems whenever it's practical and cost-effective. However, if your equipment is approaching the end of its expected service life, needs repairs on a regular basis, or is losing efficiency, replacement might be the better choice. We'll provide you with straightforward guidance on your options so you can make an informed decision that fits your home's needs and your financial situation.
  • Why is my energy bill increasing?

    Several factors can cause your energy bills to increase, including dirty or clogged air filters, aging equipment, a lack of routine maintenance, malfunctioning thermostats, and leaking ductwork. These issues can force your HVAC system to work harder than necessary, reducing efficiency and increasing operating costs. Our technicians can thoroughly evaluate your system, identify the source of the problem, and recommend targeted solutions to help improve performance, restore efficiency, and lower your energy expenses.
  • How often should HVAC systems or boilers be serviced?

    Professional servicing should be performed at least annually for heating and cooling equipment. We suggest scheduling air conditioning maintenance before summer begins and having furnaces and boilers checked before winter arrives. Regular maintenance offers several benefits, including better energy performance, longer equipment lifespan, fewer emergency repairs, and early detection of safety issues. Steam boilers, hot water boilers, combi boilers, and similar heating equipment may need more frequent service based on usage patterns and manufacturer guidelines.
  • Are you licensed and insured?

    Service Right, LLC carries full insurance and serves Boston and the surrounding Massachusetts area. We have a Massachusetts unrestricted journeyman license holder on staff. We're dedicated to quality workmanship, safety standards, and meeting all relevant Massachusetts licensing regulations. Please verify this information with us before finalizing publication.
  • What is the typical lifespan of a water heater?

    Traditional tank water heaters typically last 8 to 12 years, while tankless water heaters can often provide 15 to 20 years of reliable service or more with proper maintenance. The lifespan of your water heater depends on several factors, including water quality, installation quality, usage demands, and routine maintenance. Regular inspections, system flushing, and preventive maintenance can help maximize efficiency, extend equipment life, and reduce the risk of unexpected breakdowns. At Service Right, we provide comprehensive water heater diagnostics, maintenance, repair, and replacement services. Our experienced technicians can assess your system's condition and recommend the best solution to keep your hot water running reliably.
  • Is Service Right licensed to perform the work requested?

    Yes. Service Right is a licensed and insured HVAC contractor serving the Greater Boston area. Our team performs a wide range of residential and commercial HVAC services, including AC, heating, water heating, specialty HVAC, and commercial HVAC solutions. If you have questions about licensing requirements for a specific project, contact our team for additional information.
  • Does Service Right carry insurance?

    Service Right carries general liability insurance through NEXT Insurance, along with workers’ compensation and commercial vehicle insurance. Proof of insurance is available upon request.
  • How much experience do your technicians have?

    Our team brings over 30 years of industry experience to every job. We combine extensive hands-on knowledge with ongoing training to provide dependable HVAC, water heating, and commercial HVAC services throughout the Greater Boston area. Our technicians are committed to delivering honest, professional service and quality workmanship.
  • Do you hold manufacturer certifications or dealer authorizations?

    Yes. Service Right employs Navien-certified professionals who are trained to service and install Navien products according to manufacturer standards. Our team stays up to date on industry best practices to ensure quality results for our customers.
  • Will customers receive a written estimate or agreement?

    Yes. We provide clear, written estimates outlining the scope of work and pricing before any work begins. Our upfront, fair, and transparent pricing policy helps customers make informed decisions without pressure or unnecessary upselling.
  • Has Service Right received any awards or recognition?

    Yes. Service Right was recognized as Best of 2026 by BusinessRate and was named the #1 HVAC Contractor in Dorchester. We are also Top-rated by HomeAdvisor, reflecting our commitment to customer satisfaction, honest service, and quality workmanship.
  • What brands and types of HVAC equipment do you service and install?

    Service Right services and installs a wide range of residential and commercial HVAC equipment throughout the Greater Boston area. Our experienced technicians work with many of today's leading manufacturers, including Bosch, Oxbox, Trane, Carrier, Rheem/Ruud, LG, Daikin, Mitsubishi Electric, Navien Boilers, and Rinnai Combination Boilers. We provide installation, repair, maintenance, and replacement services for air conditioning systems, heating systems, mini-split systems, boilers, water heaters, and commercial HVAC equipment. Whether you need service for existing equipment or are considering an upgrade, our team can help you determine the best solution for your property and comfort needs.