Introduction
These fees and terms apply to service and repair visits. Equipment replacement and installation estimates are free and do not include evaluation or testing of existing equipment.
Service Fees and Labor Charges
There is a $298 service/dispatch fee for coming to your location. Labor begins when our technician arrives at $198 per hour, with a one-hour minimum.
The minimum service visit charge is $496, plus parts and materials. This includes the $298 service/dispatch fee and the first hour of labor. Additional labor beyond the first hour is billed at $198 per hour.
Many service calls are completed within the first hour; however, we cannot guarantee that every service call or repair will be completed within that time.
8-Hour Return Service Policy
If you believe that the service we performed did not resolve the original issue for which we were called, please notify us as soon as possible.
Service Right will return to inspect the equipment no later than 48 hours after receiving your notice.
If the problem is related to the same issue we originally serviced, there will be no additional service or labor charge for the return visit or for correcting that same issue.
If our inspection determines that the problem is new, different, or unrelated to the original issue, our normal service, labor, parts, and material charges will apply.
Equipment That Cannot Be Repaired
If the equipment is determined to be irreparable or requires replacement, the charges for the original service visit, diagnostic work, labor, parts, and materials remain due, even if the equipment cannot be repaired.
Credit Toward Equipment Replacement
If you choose Service Right to replace the equipment, any initial payment made for the service call involving that equipment will be credited toward the replacement.
Payment Terms
Payment is due upon completion of service and receipt of the invoice.
Failure to make payment when due, or any prolonged delay in payment, may constitute a material breach of these Terms and Conditions.
Customer Acceptance and Authorization
You must accept these Terms and Conditions before submitting a website service request.
By selecting the required acceptance checkbox and clicking “Agree & Submit Service Request,” you confirm that you have read, understood, and accepted these terms, including the $496 minimum service visit charge, plus parts and materials. You authorize Service Right to contact you to arrange the requested service.
Submitting a request does not confirm an appointment. Service Right will contact you to confirm availability and scheduling.
For service requests made by phone or text, we must receive your “AGREE” response to the disclosure before placing your appointment on our schedule.
Contact Us
Service Right, LLC
Main Phone: (617) 433-7529
